This practice is committed to providing comprehensive general practice care to all individuals and families in the community. Your medical record is a confidential document. It is the policy of this practice to always maintain the security of personal health information and to ensure that this information is only available to authorised members of staff.

 

Reminder System

This practice is committed to preventative health care. We may issue you with a reminder notice from time to time appropriate to your care, offering you preventative health services. If you do not wish to be part of this system, please advise our reception staff.

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Security of Email Communications

Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. There is a risk that emails and/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account).

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For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.

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However, in certain circumstances, we may agree to email you with a response to a query and/or with information or documentation that you have requested which does include your health information, provided that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we will need to verify your identity and your email address. We may also require you to email us confirming that you have considered and accepted the risks associated with email communications.

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Complaints

If you are unhappy with any aspect of the care you receive from the practice, we are keen to know about it. Please feel free to talk to your doctor or the receptionist about it. If you feel there is a problem you wish to take up outside, you may prefer to contact the health care complaints commission on (02) 9219 7444 or email: hccc@hccc.nsw.gov.au

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Privacy Policy

You can view our Privacy Policy for more information.